Porter
Job Description
Reports to: Porter Supervisor
Department: Events
Number of reports: None
Role Summary
This is an operational role which offers logistical support for events held at Central Hall Westminster, ensuring that all events and meetings are set-up to client and company specification. With strong client service imperatives, the role assists in the delivery of operational excellence in staging for all internal, commercial, and Church events and meetings. The position may require work during unsociable hours (weekend and early morning/late night working) and involves physical activity, such as moving furniture.
Central Hall Westminster (CHW) Ltd is owned by Trustees appointed by the Methodist Church; as such we aim to conduct business in line with the ethics of the Methodist Church and our Central Hall Venues (CHV) values. CHV is the brand name for the portfolio of venues run by CHW Ltd.
Location and working pattern
The role is based at our principal venue in Westminster. This is a hands-on, flexible role, with working hours to cover business needs – the venue operates 7 days a week including weekends and evenings. The working pattern is 5 out of 7 days, flexed as appropriate to meet the needs of the business and will include weekend and evenings. The role is primarily undertaken as part of a team, but lone working may sometimes apply.
Duties & Responsibilities
- To ensure that all event spaces are set as per the Event Order (EO) and to a high standard as proactively and as far in advance as possible, including the positioning of any client equipment or boxes.
- To promptly and positively service event spaces as required throughout the day, this can include set up changes or refreshing water and glasses and responding to request to change set ups.
- To break down and re-set all event spaces at the end of each event as required, preparing all furniture and equipment required for the day-to-day use of the building, including movement of any client equipment or boxes.
- To set and break down large operational items, including but not limited to; the Great Hall stage extensions, the Great Hall ramp, changing the front-of-building flag, operating the Great Hall mechanical stage and operating dividing walls. These duties may be supported by our Maintenance team when possible.
- To promptly print all EOs that are sent through and to check and print any updated EOs daily.
- To attend all daily and weekly operational meetings with the relevant EOs, ready to discuss and/or ask questions.
- To attend and participate in one-to-one meetings with your line manager and any team meetings when these are arranged.
- To assist the Events Department as required, always providing the highest possible level of customer service.
- To ensure safe and secure storage of all building furniture, managing the company furniture storage areas and maintaining an inventory of events equipment within the venue.
- To ensure that general housekeeping standards are maintained, including cleaning and themaintenance of both front and back areas. Report any damaged or dirty equipment, moving itout of circulation until this can be repaired or cleaned.
- Responsibility of the bottle room, ensuring there is a healthy supply of both watercooler bottlesand still/sparkling water ready for use.
- Joint responsibility of the linen management, ensuring the building has ample stocks to servicethe room set up requirements.
- Transportation of large items within the venue to support events team, ensuring safe movementof all deliveries as required.
- To assist the Events Team with any ad hoc duties as required and support other building teams,or Church, as needed.
- To assist the Facilities and Maintenance teams with any ad hoc duties as required.
- To support with office furniture moves as needed within the building.
- To ensure that all company policy and procedures, health & safety, and legislation is adhered to.Constantly maintain a helpful and courteous manner towards all building teams, clients, andchurch members.
This list of duties and responsibilities is not exhaustive, and the post holder may be asked to carry out other duties through discussion with line manager as required by the business.
Area of duty and responsibility
Health & Safety
Co-operate with the company to ensure compliance with health and safety legislation and the health and safety policies and procedures, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of the relevant statutory provisions.
General Responsibilities
- Always comply with current legislation and respect the confidentiality of information in-line with the requirements of the Data Protection Act 2018.
- Adhere to all company policies, procedures, and business ethics codes.
- Attendance at company meetings and training courses as required.
Company Project Team
- Be an active member of a designated company project team making a full and active contribution.
Skills & Capabilities
Essential
- Excellent customer service skills.
- Positive ‘can do’ attitude.
- Good verbal communication skills.
- Excellent attention to detail.
- Flexible around working days and hours, including weekends and occasional nights.
- Evidence of working to deadlines.
- Adaptable to change.
- This job involves heavy lifting and long periods of standing and walking long distances over the course of the day.
Desirable
- Events experience in a hotel or large conference venue
- Strong problem-solving skills
- Good written communication skills
- Manual Handling trained
- Health and safety knowledge
- Basic IT knowledge
Purpose & Values
Central Hall Westminster ask that all roles are carried out in line with our purpose and values:
- Purpose – To provide an environment where individuals have an opportunity to be inspired.
- Values – Commercial, Service-Minded, Generous, Ethical, Tolerant
You are able to apply by submitting your CV to Recruitment@chvenues.com
Applications close Sunday 15th December 2024